In Episode 30, we discuss a paper by Shin & Hur (2021) on the impact of being forced to stick to a script when dealing with customers, and how job crafting can help offset these negative outcomes. If you can't give workers flexibility in how they respond to customers, give them flexibility in other areas of their jobs.
Stick to The Script...Or Don't
healthywork.substack.com
Healthy Work
We are two Industrial-Organizational psychologists who care about how to make work a healthier experience for everyone. We run a bi-weekly podcast to bring the science directly to your ears. Please tune in and learn how you can make your work life a healthier experience.
Email us at HealthyWorkPodcast@gmail.c
We are two Industrial-Organizational psychologists who care about how to make work a healthier experience for everyone. We run a bi-weekly podcast to bring the science directly to your ears. Please tune in and learn how you can make your work life a healthier experience.
Email us at HealthyWorkPodcast@gmail.cListen on
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Healthy Work Podcast
Stick to The Script...Or Don't