In Episode 26, we discuss a paper by Kundro, Burke, Grandey & Sayre (2021) that examines what leads to customers sexually harassing workers. The study finds that needing to provide service with a smile and dependence on tips increase the customer's power, which predicts sexual harassment.
Sexual Harassment from Customers
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Healthy Work
We are two Industrial-Organizational psychologists who care about how to make work a healthier experience for everyone. We run a bi-weekly podcast to bring the science directly to your ears. Please tune in and learn how you can make your work life a healthier experience.
Email us at HealthyWorkPodcast@gmail.c
We are two Industrial-Organizational psychologists who care about how to make work a healthier experience for everyone. We run a bi-weekly podcast to bring the science directly to your ears. Please tune in and learn how you can make your work life a healthier experience.
Email us at HealthyWorkPodcast@gmail.cListen on
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Healthy Work Podcast
Sexual Harassment from Customers