In Episode 42, we discuss a paper (Lu et al., 2022) on how people react and respond to customer mistreatment. If you have a positive self-view you’re more likely to view mistreatment as a challenge and react with kindness and help towards customers. But if you view it as a threat, you’re more likely to react with rudeness.
Handling Customer Mistreatment
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Healthy Work
We are two Industrial-Organizational psychologists who care about how to make work a healthier experience for everyone. We run a bi-weekly podcast to bring the science directly to your ears. Please tune in and learn how you can make your work life a healthier experience.
Email us at HealthyWorkPodcast@gmail.c
We are two Industrial-Organizational psychologists who care about how to make work a healthier experience for everyone. We run a bi-weekly podcast to bring the science directly to your ears. Please tune in and learn how you can make your work life a healthier experience.
Email us at HealthyWorkPodcast@gmail.cListen on
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Healthy Work Podcast
Handling Customer Mistreatment